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Pharmacy Help Center

Pharmacy FAQ

Filling a new prescription or refill for someone else

If you care for a child, spouse, elderly person or even a pet, you can get all of their prescription needs at Sam’s Club®.

Parents and caregivers:

New prescriptions can be filled at any Sam’s Club Pharmacy. To use all of the online Pharmacy features, each Sam's Club Pharmacy patient must sign up for online access to their Sam's Club Pharmacy account under their own individual account.

Visit the Information for Caregivers for more details on filling and refilling prescriptions for others. To order a refill online, each Sam’s Club Pharmacy patient must sign up for online access to their Sam’s Club Pharmacy account under their own individual account.

If you don't have a written prescription

If you don't have a written prescription, you can ask your doctor to call in or electronically send your prescription to the Pharmacy. Use our club locator to find the phone number of the Sam's Club Pharmacy nearest you to give to your doctor's office. You or your caregiver will need to pick up your prescription from that Pharmacy.

Find your prescription number and expiration date

Your prescription number is on the prescription label from the last fill.

It's a 7-digit number located on the left side, near the top of the label. The expiration date is at the bottom of your prescription's label. It's usually listed as part of the available refills information.

For example, it may say "REFILL: 2 by 08/30/2013." This means there are two refills left, and the last refill must be ordered before 8/30/2013.

Maximum number of refills per order

You can submit up to 7 refills in each order. If you need to refill more than 7 prescriptions, you'll need to place multiple orders.

Refilling expired prescriptions

If you've requested a refill that has expired or has run out of refills, our pharmacist will attempt to call your doctor to get authorization to extend the prescription. Please allow one extra business day for your refill while the pharmacist attempts to contact your doctor.

If you need your prescription sooner, please call your doctor directly and ask to have your refill authorization called in to your Sam's Club Pharmacy. Expired prescriptions cannot be transferred to another Sam's Club Pharmacy.

If you choose to receive the Prescription Expiration Notification, we'll send you an email whenever one of your Sam's Club Pharmacy prescriptions is nearing its expiration date.

Having someone else pick up your prescription

You can send someone to pick up your prescription for you. Please print out your Online Refill Confirmation page and have that person take it to the Pharmacy for reference. In some states, anyone picking up a controlled substance will need to present a valid photo ID when they come to the Pharmacy to pick up the medication.

Having problems filling your prescription?

Please call your local pharmacist.

2Free prescriptions are available to Sam’s Plus Members only and not to non-Plus members. Offer is not transferable and available only at Sam’s Club Pharmacies and is not available on Only the quantity, formulation, and strength stated on the Extra Value Drug List (“EVDL”) itself will be offered for $0. Full list available at There will be a cost for quantities greater than the listed quantity. Free prescriptions and prices listed in the EVDL do not apply to purchases submitted to any health benefit program, pharmacy benefit program, insurer, or government health care program. Free medications are not available in the following states: CA, GA, HI, MA, MD, ME, MN, OK, PA, PR, SC, and WI. This offer may not be combined with other offers, discount card or discount arrangements, or promotions. Free prescriptions are not available when the listed prescriptions are dispensed as part of a compound. Free prescriptions may be limited to covered prescription drugs of select manufacturers that are in stock at the dispensing pharmacy. Valid prescription required. Other restrictions may apply. Terms subject to change without notice. See your local Sam’s Club Pharmacy for details. Taxes or other fees may apply.

Important Sam's Club Disclaimer: All content, including but not limited to, recipe and health information provided is for educational purposes only. Such content is intended to supplement, not substitute for, the diagnosis, treatment and advice of a medical professional. Such content does not cover all possible side effects of any new or different health program. Consult your medical professional for guidance before changing or undertaking a new diet or exercise program. Advance consultation with your physician is particularly important if you are under eighteen (18) years old, pregnant, nursing or have health problems.